Privacy Policy – Capital School Bahrain

Effective Date: 05/01/2025  |  Last Updated: 23/07/2026

At Capital School Bahrain, we are committed to protecting the privacy and personal information of our students, parents, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website https://www.capitalschoolbahrain.com, submit any of our forms, or interact with our AI Voice and Text Assistant.

1. Information We Collect

We may collect the following types of personal information:

  • Full name of parent and/or student
  • Contact information (email address, mobile number)
  • Student's date of birth, current grade level, and nationality/country
  • Application and enrolment documents you choose to submit (e.g. passport copies, CPR, school reports, transfer certificates) via our online admission/registration form
  • Career and job application details, including your CV/resume, for candidates applying via our Careers page
  • Feedback, incident reports, and any message or comments you choose to share with us
  • Technical information such as IP address, browser/device type, referring page, and how you arrived at our site (e.g. via a search engine or an advertisement)
  • Any information you share while chatting with our AI Voice and Text Assistant (see Section 3 below)

2. How We Collect Information — Our Forms & AI Assistant

We collect personal information whenever you voluntarily submit it through one of the following channels on our website:

  • Admission Enquiry Form (Enquire Now)
  • Admissions landing / campaign enquiry forms used for our paid advertising campaigns
  • Open Day / School Tour registration form
  • Online Admission / Registration Form, hosted on our school management system for processing formal applications
  • Request a Callback form, available across the site
  • Careers page job application form
  • Parent Feedback form
  • "Report It" incident report form
  • Enrichment / after-school activity signup form
  • Our AI Voice and Text Assistant — a chat and voice-based virtual assistant that can answer questions and collect basic contact details (such as your name, email, mobile number, and the reason for your enquiry) from prospective parents and other visitors, so our admissions team can follow up with you directly

These are collectively referred to in this policy as our "Forms", and any personal information gathered through them (including through the AI Assistant) is treated as a marketing/admissions lead and handled under this same policy.

3. Our AI Voice and Text Assistant

Capital School Bahrain uses an AI-powered Voice and Text Assistant on our website to help answer common questions and assist prospective families around the clock. When you interact with this assistant, it may ask for and collect information such as your name, contact number, email address, your child's year group, and the nature of your enquiry, so that the right member of our admissions team can follow up with you.

Conversations with the AI Assistant may be logged for quality assurance, to improve the accuracy of its responses, and so our team has the context of your conversation when following up. Information collected through the AI Assistant is used strictly for the same purposes described in this policy, and is never shared with any third party, exactly as with data submitted through any of our other Forms.

4. How We Use Your Information

Your personal information is collected and used to:

  • Respond to your enquiries, whichever Form or the AI Assistant they were submitted through
  • Process interest registrations, Open Day bookings, and admissions applications
  • Follow up with you as a marketing/admissions lead regarding your enquiry, including relevant school updates, events, or offers you may be interested in
  • Process job applications submitted via our Careers page
  • Respond to feedback and incident reports
  • Provide relevant school information and updates
  • Improve our website, our AI Assistant, and overall user experience

5. We Do Not Share Your Data With Third Parties

Capital School Bahrain does not sell, rent, or share any personal information collected through our website Forms or our AI Voice and Text Assistant with any third party for their own marketing purposes. This applies equally to all the Forms listed in Section 2 and to every conversation held with our AI Assistant. Your information is only ever used internally, by our own admissions, careers, and school administration teams, for the purposes described in this policy.

The only exceptions are: (a) trusted service providers who process data strictly on our behalf and under our instructions to operate our website, forms, and AI Assistant (e.g. hosting, email delivery, and the AI Assistant platform itself), who are not permitted to use your data for their own purposes; and (b) where we are required to disclose information by law or a valid legal process.

6. Consent Through Forms and the AI Assistant

a. Contact and Enquiry Forms

By submitting any contact or enquiry form on our website, you consent to the collection and use of the information provided to respond to your inquiry and provide relevant communication.

b. Registration of Interest Forms, Open Day, Admissions

When you fill out our registration of interest, Open Day, or admission form, you consent to receive follow-up communication from our admissions team. Your data will be used solely for the purpose of assisting with the admission process and related communication.

c. AI Voice and Text Assistant

By choosing to share your name, contact details, or other personal information in a conversation with our AI Voice and Text Assistant, you consent to that information being collected and used by Capital School Bahrain in the same way as information submitted through our other Forms, as described in this policy.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and help us analyze website traffic. Cookies are small data files stored on your device that may include an anonymous unique identifier.

We use cookies to:

  • Understand how visitors interact with our site
  • Store user preferences
  • Improve site functionality and performance

You may choose to disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain parts of the website.

8. Data Security

We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. However, no data transmission over the Internet can be guaranteed as 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage users to read the privacy policies of any external websites visited.

10. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Withdraw your consent at any time

To exercise any of these rights, please contact us at info@capitalschoolbahrain.com

11. Updates to This Policy

We may update this Privacy Policy periodically. All updates will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Capital School Bahrain
Email: info@capitalschoolbahrain.com
Phone: +973 1700 8880
Website: https://www.capitalschoolbahrain.com